CAREERS

Appointment Concierge Team Member (Call Center)

Victoria Park operates a growing network of medical spas across Canada. We were one of the first Medispas in Canada and have been selected as Top Medispa in Canada by the Spa Industry Association. There are currently eight Victoria Park Medispa locations, six of which have been added in the last 18 months.

As a member of our appointment Concierge Service Specialists team, your duties will include answering a high-volume of incoming calls and emails to Victoria Park standards, scheduling client appointments, and directing inquires and providing information. You will play a vital role in assisting our Doctors and Specialists at our Medispa locations meet their booking targets by using your personality to make our customers smile and come away impressed with each interaction.

Requirements:

The ideal candidate for this exciting opportunity is bilingual, has previous experience working in a call center, guest services, customer service or hospitality environment with proven ability to offer exceptional customer service over the phone. With strong computer and administrative skills and experience working with and maintaining databases, the perfect candidate has a passion for or interest in beauty and aesthetics.

The successful candidate is fluent in both spoken and written French and English, interpersonal savvy, mature, dedicated, hardworking, has the ability to multitask and build relationships over the phone, has excellent judgment and organizational skills. This role is for someone who is looking for a long-term position with opportunity for education and growth.

Availabilities required for this position are from Monday to Friday from 8h00 to 18h00 and Saturday from 9h00-17h00, for a total of 37.5 hours a week.

Benefits:

All Concierge Service Specialists have a monthly Medispa allowance to benefit from our offerings and treatments first-hand. You will be eligible for monthly and quarterly bonuses based on individual and team targets. We also offer additional discounts on services and products, employee discount at our fitness center, Health & Dental benefits after 3 months of employment, a Voluntary Retirement Savings Plan (VRSP) and opportunities to participate in training and development.

Interested candidates should send a cover letter and resume to careers@vicpark.com clearly indicating the job title in the subject heading. We appreciate your interest in the position, only successful candidates will be contacted for an interview.

Victoria Park Medispa operates a growing network of medical spas. We were one of the first Medispas in Canada and were recently selected as Top Medispa in Canada by the Spa Industry Association. Whether you desire excellence in medical aesthetics, a customized spa treatment, or an integrated package of beauty and wellness, we invite you to choose your path. Come join our team and find out why so many of our customers think of us as their extended family and luxurious home away from home.

We are searching for an outstanding, Bilingual Front Desk Receptionist to join our Downtown Montréal team.

Responsibilities:

As a member of our front desk reception team, your duties will include, greeting and welcoming clients with a smile, escorting them to the waiting area, offering a beverage, scheduling client appointments, directing inquires, providing information, assisting with checkouts as well as a number of administrative tasks and special projects and events.

Qualifications and Skills:

The following qualifications are required:

· Minimum of two years of experience in reception in a spa or medical environment

· Must be bilingual in both French and English

· Must be a team player

· Must have superior interpersonal and customer service skills

· Must have the ability to maintain world-class operating standards

· Must have a positive disposition and action-oriented attitude

· Maybe required to support our other clinics (occasionally)

Benefits include discounts on products and services, Group Insurance benefits, the opportunity to work with talented people in an exciting and face paced environment. Interested candidates should send a cover letter and resume to careers@vicpark.com clearly indicating the job title in the subject heading. We appreciate your interest in the position, only successful candidates will be contacted for an interview.

Victoria Park Medispa operates a growing network of medical spas. We were one of the first Medispas in Canada and were recently selected as Top Medispa in Canada by the Spa Industry Association. Whether you desire excellence in medical aesthetics, a customized spa treatment, or an integrated package of beauty and wellness, we invite you to choose your path. Come join our team and find out why so many of our customers think of us as their extended family and luxurious home away from home.

We are searching for an outstanding, Bilingual Front Desk Receptionist to join our Montréal team (Medispa moving to Laval (Vimont) location by March 2020).

Responsibilities:

As a member of our front desk reception team, your duties will include, greeting and welcoming clients with a smile, escorting them to the waiting area, offering a beverage, scheduling client appointments, directing inquires, providing information, assisting with checkouts as well as a number of administrative tasks and special projects and events.

Qualifications and Skills:

The following qualifications are required:

· Minimum of two years of experience in reception in a spa or medical environment

· Must be bilingual in both French and English

· Must be a team player

· Must have superior interpersonal and customer service skills

· Must have the ability to maintain world-class operating standards

· Must have a positive disposition and action-oriented attitude

· Maybe required to support our other clinics (occasionally)

Benefits include discounts on products and services, Group Insurance benefits, the opportunity to work with talented people in an exciting and face paced environment. Interested candidates should send a cover letter and resume to careers@vicpark.com clearly indicating the job title in the subject heading. We appreciate your interest in the position, only successful candidates will be contacted for an interview.

Victoria Park operates a growing network of medical spas across Canada. We were one of the first Medispas in Canada and have been selected as Top Medispa in Canada by the Spa Industry Association. There are currently eight Victoria Park Medispa locations, six of which have been added in the last 18 months.

Our Montreal-East (Tétreaultville) Medispa is looking for an outstanding, bilingual, full time, Medispa Technician service provider. As a Medical Technician service provider, you will provide treatments that will include laser hair removal, CoolSculpting, IPL, Chemical Peels, Exilis, microdermabrasion and fractional lasers.

If you have 1-3 years of previous experience as a Medical Spa provider and are interested in joining a team that is cutting edge, innovative, highly educated and dedicated we would love to hear from you!

Responsibilities will include:

• Providing client consultations on all treatments offered.
• Delivery of treatments to Victoria Park standards.
• Sales and application of appropriate skin care products.
• Maintaining knowledge and understanding of Victoria Park products, services, and promotions and actively promoting these with appropriate Victoria Park clients.
• Upholding the standards of cleanliness, hygiene and safety as directed by law and the facility’s policies and procedures.
• Performing prep work, properly and restocking rooms as required.
• Handling client’s questions, concerns, and requests professionally and courteously ensuring complete client satisfaction.
• Maintaining a positive attitude and contributing towards a quality work environment with team spirit.
• Assisting in all areas of operation as requested by management.

The following qualifications are required:

• 1-3 years of relevant experience
• Certification in training of lasers
• Background in nursing or medical aesthetics
• Superior interpersonal and customer service skills
• Ability to maintain world-class operating standards
• Positive disposition and action-oriented attitude
• Must be a team player
• Must be bilingual (French/English)

This is a full-time position to start immediately. Benefits include employee discount on our health club membership, discount on services and products, new associate welcome package, Health and Dental benefits. VRSP. We appreciate your interest in the position; only successful candidates will be contacted for an interview. Please send your CV and cover letter to careers@vicpark.com clearly indicating the position name in the subject heading.

Victoria Park operates a growing network of medical spas across Canada. We were one of the first Medispas in Canada and have been selected as Top Medispa in Canada by the Spa Industry Association.There are currently eight Victoria Park Medispa locations, six of which have been added in the last 18 months.

About the Position

We are searching for a hands-on, full-time IT Operations Assistant to join our Operations team. This candidate will report directly to the Operations Director and be responsible for systems maintenance and updates. This candidate will support all basic IT needs, POS troubleshooting, software installation and maintenance, as well as troubleshooting basic IT issues.

Responsibilities will include:

· Lean and utilize internal systems

· Data entry

· Review data for deficiencies or errors

· Research/obtain further information for incomplete documents

· Create and maintain users in POS and Office365

· Troubleshoot transactional errors (POS)

· Manage IT inventory

· Set up and maintain employee computer stations

· Support Operations Director in software and system rollouts/changes

Qualifications required:

· Bilingual

· Minimum of 1 year of relevant experience

· Computer and technologically savvy

· Knowledge of common office software (MS Office Suite)

The successful candidate will have:

· Integrity, be well organized, disciplined and have the ability to persevere

· Must have good judgment and be flexible

· Must have strong attention to detail

· Must be able to work both independently and within a team

· Must be discrete and maintain confidentiality

· Must be bilingual

Benefits include discounts on services and products, Voluntary Retirement Savings Plan (VRSP) and opportunities to participate in training and development. We appreciate your interest in the role, only successful candidates will be contacted for an interview. Please send your CV and cover letter to careers@vicpark.com clearly indicating the position name in the subject heading.